Job Description

Duration: 6+Months

Job Description:

· Mon-Fri 8-4:30 Contract Non-SCA Yes 6 weeks, no option for remote work·

· Please list out the top 2-4 PREFERRED/NICE TO HAVE skill sets/qualities: Medical background, office experience, customer service, previous call center experience

· Please provide a few sentences describing what a typical day would like in this role: Candidate would handle provider service calls, responding and answering any questions providers may have Please add a few bullets of what you’re

· NOT looking for experience wise (this really helps the vendors in their search and narrowing down the candidate pool): No candidates without previous industry experience

· Please list any ‘soft skills’ (communication, leadership, adaptable etc.) that you would like candidates to have and the importance of these skills for this role (ex – do they need strong communication skills because they will be a part of team presentations?)

Responsibilities:

• Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
• Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
• Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• Assist with the training of new employees and cross training of coworkers.

Experience:

· 2 years of customer service experience including 1 year claims or appeals processing

Skills:

• Excellent verbal and written communication skills.
• Strong human relations and organizational skills.
• Ability to handle high stress situations.
• Good judgment skills.
• Strong customer service skills.
• Ability to learn and operate multiple computer systems effectively and efficiently.

Education:

• High School Diploma or equivalent Required

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