Customer Experience (CX), Technical Writing & Correspondence Intern (Summer 2022) Job at Whylongwood, Minneapolis, MN

ZGtYWkxzWHRQcFdXVm1iSit5eE1meVRUMkE9PQ==
  • Whylongwood
  • Minneapolis, MN

Job Description

** Customer Experience (CX), Technical Writing & Correspondence Intern (Summer 2022)**

**Job overview:** This position will report to the Director of Customer Communications for Transamerica Workplace Solutions. The CX team is based in Denver, Colorado and Transamerica has footprints in lots of places like St Paul, Cedar Rapids, Plano, Harrison (NY), and St Petersburg. This position does not necessarily require relocation, but some domestic travel will be required once its safe to do so again. **What you will do:** The Customer Experience, Technical Writing & Correspondence Intern will lead the creation and day-to-day management of the content for operational customer communications within the Transamerica Workplace Solutions Correspondence Office. This role will be responsible with designing, creating and publishing content that is simplified, has calls to action and delivers concise information with a heavy focus on customer satisfaction. In collaboration with your operations and technology partners, you will work on the creation and documentation of these information flows within complex processes from concept, wireframes, prototypes, and style guides. This role will succeed on the back of the strong relationships youll have to build. That means were looking for someone with emotional intelligence, lots of finesse, and the ability to navigate with grace and ease. Youll also be a liaison with Marketing to ensure adherence to styles and guidelines and to coordinate messaging where appropriate and recommend changes/rewrites to those standards. In this role, you will manage multiple projects in an agile manner and help influence other individuals who develop content as needed. **Skills & Eligibility Requirements:**

* Currently pursuing a degree in marketing, business, communications, English, technical writing, or related field.

* Experience or academic knowledge in system design and testing

* Experience or academic knowledge using metrics to drive improvements

* Excellent verbal and written communication skills

* Ability to establish content development standards and governance processes

* Experience in agile ways of working

* Demonstrable critical and analytical thinking skills

* Ability to communicate with and persuade stakeholders at all levels of the organization.

* Ability to accept new challenges/responsibilities and quickly learn and embrace new concepts.

* Interpersonal skills to establish rapport, credibility and collaborative relationship with stakeholders.

* Ability to set priorities around constant change.

* Self-starter with the ability to think strategically and creatively.

* Preferred: Experience or academic knowledge in financial services operations and/or other highly regulated industry

**Rewards & Compensation** In addition to gaining exposure to the financial services and insurance industry, students gain access to intern exclusive events and networking opportunities throughout the summer while receiving a competitive compensation. The hourly rate for this position generally ranges between $17.00-$20.00 an hour for undergraduates and up to $25 an hour for graduate students. This range is an estimate, based on preexisting standards, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.

Job Tags

Hourly pay, Summer work, Relocation,

Similar Jobs

Wallingford Police Department

New Britain - Entry Level Police Officer Job at Wallingford Police Department

New Britain - Entry Level Police OfficerJob OverviewDepartmentTypeEntry LevelJob TitleEntry Level Police OfficerSalary$61,960.00 (after 18 months) to $82,524.00Registration Fee$35.00****@*****.***LocationNew Britain, CTLogin & Apply... 

FullSteam

Sanitation Job at FullSteam

 ...We are seeking a diligent and reliable sanitation worker to join our team. As a sanitation worker, you will be responsible for maintaining cleanliness and hygiene standards within our facilities. Location: Azusa, CA | Pay Rate: $16/hr | Schedule: 1st shift Responsibilities... 

Anovaworks PLLC

Medical Assistant Certified Job at Anovaworks PLLC

 ...modernizing medicine to make health care more accessible, then this is your chance to be a part of our growing AnovaWorks team! The medical assistant will be responsible for providing support to the medical provider and RN at our medical clinic in Prescott, WA. Represents... 

Ohio ENT & Allergy Physicians

Licensed Practical Nurse- Registered Nurse-Certified Medical Assistant- Job at Ohio ENT & Allergy Physicians

 ...Description: We are seeking a dedicated and compassionate Certified Medical Assistants, Licensed Practical Nurses, and Registered Nurses to join our Allergy team. The ideal candidates will have excellent interpersonal skills, a strong work ethic, and a commitment... 

Kelly Services

Service Support Admin Job at Kelly Services

 ...detail. Have proficiency in Microsoft Office Suite (Word, Excel & PowerPoint). Have SAP experience (preferred). Have Salesforce experience (preferred). What happens next: Once you apply, youll proceed to next steps if your skills and experience look...