Desktop Support Job at Info Matrix Corp, Harrisburg, PA

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  • Info Matrix Corp
  • Harrisburg, PA

Job Description

Info-Matrix Corporation is looking to hire a full-time Desktop Support to join our team! Location: Harrisburg, PA 100% onsite for the first 6 weeks Then, work hybrid consisting of 3 days onsite and 2 days remote on a weekly basis. The Desktop Support provides IT technical support to users both onsite and remote log in for other office locations throughout the state of Pennsylvania. Additional responsibilities include supporting, maintaining, and configuring staff desktop PCs, laptops, client applications, printers, and other end-user devices. Responsibilities: Configures and troubleshoots local and network multi-function printers, copiers, and scanning devices. Installs, configures and supports desktop PCs, thin clients, and laptops with client operating systems, client network configurations, host security, remote access, line of business applications, and office productivity software applications. Utilizes system event logs to administer, troubleshoot, and resolve host client issues; utilizes client and server tools to patch operating systems and software applications; installs, uninstalls, and upgrades system hardware and software. Configures and supports user access to SharePoint Online resources. Supports, maintains, and configures physical and virtual servers for file or print sharing and application hosting. Administers client-server virtual machine images and clones images, creates image templates and makes images available to thin clients for end user's access and use. Coordinates hardware repair activities with vendors and IT staff and diagnoses hardware and software problems with vendor phone support. Utilizes tools such as SCCM for client systems management, application deployment, virtual application deployment, asset management, and remote client assistance; utilizes tools for remote end-user support. Configures and supports client wireless connections on laptops, iPads, iPhones, Air Cards, and other Smartphone devices. Qualifications: 4 years of IT Support experience. 2 years of technical experience in network operations or network maintenance. Wireless support experience High regard for customer service as this is a customer facing opportunity. Satisfactory criminal background check required.

Job Tags

Full time, Local area, Remote job,

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