Job Description

The Front Desk Agent is responsible for elevating the guest experience, following all hotel policies and procedures, and executing the standards of the hotel. Responsible for settling guest accounts in a manner that is consistent with the standards and policies of The Peninsula Hotel.

Key Accountabilities:

• Providing world-class and personalized service to all guests by providing a warm and friendly welcome to all guests checking in and throughout their stay.
• Responsible for greeting and registering guests, assigning rooms, escorting guests to rooms and arranging for check-out in accordance with hotel procedures, while meeting guest expectations.
• Provide general information and assistance to guests to ensure needs and requests are consistently met.
• Escort guests to rooms, providing a hotel overview / orientation and arrange for check out in accordance with hotel procedure.
• Ensure correct reconciliation of funds at the end of each shift, reporting any discrepancies to the Manager on duty as soon as possible.
• All reception administrative duties such as updating client profiles, filing registration cards, emails, and monitoring of faxes.
• Adhere to all Peninsula New York guest service standards.
• Deal with client feedback and complaints professionally and quickly, involve Manager on Duty as appropriate.

General Requirements:

• A Bachelor’s degree in Hotel Management, Hospitality, Business Administration, or a related field is preferred.
•  At least one year of previous hotel experience, preferably in the luxury market.
• Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure with a variety of people, handle multiple tasks simultaneously, and understand and work well with cash and basic accounting principles.
• Must possess an aptitude for guest service and have a cheerful, positive attitude.
• Must be fluent in English, and fluency in at least one foreign language is preferred.
• Schedule flexibility a must, including nights, overnights, mornings, holidays, and weekends.

Benefits We Offer:

• 10 vacation days per year
• 6 sick days per year
• 3 personal days per year
• 10 holidays days per year
• Complimentary employee meals
• Discounted parking
• Complimentary uniform laundering
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• 50% discount on spa services
• 40% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary for this position is $33.00 per hour.

About The Peninsula New York

Superbly situated on Fifth Avenue in the heart of Manhattan, The Peninsula New York is set in one of the city’s most prestigious shopping, entertainment and cultural districts, just a few blocks from Central Park. Since its debut in 1988, the hotel has exemplified exquisite service, heritage, and attention to detail.

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