Job Description

HOUSEKEEPING MANAGER

The Hotel Roanoke & Conference Center is looking to add a Housekeeping Manager to the team. Our Housekeeping Manager will oversee day-to-day housekeeping operations on the guest floors, providing guidance to staff to ensure that our rooms exceed our Hilton standards and guest expectations. This position will report to our Director of Housekeeping. Schedule: Please note that this position requires flexibility, as the schedule will vary based on operational needs. We are looking for candidates who are adaptable and can manage changing schedules effectively.

Every day is different, but you’ll mostly:

• Participate in the staff selection process, both coordinating interviews and interviewing candidates as needed.
• Assist in scheduling days off, holidays, vacations, ensuring that our hotel’s needs are met as well as work-life balance for our staff.
• Assign staff to established work areas and project duties.
• Ensure that staff receive proper orientation, initial training, and ongoing education.
• Ensure duty lists are reviewed regularly with staff, revised, and current.
• Ensure that all proper supply control guidelines are followed, and staff are trained in the use of all chemical products.
• Identify and correct quality assurance concerns swiftly, and follow-up in a timely manner.
• Assist in leading departmental staff meetings.
• Attend ongoing staff development meetings and training courses.
• Provide individual guidance and motivation to staff to enable each one to perform to their fullest potential.
• Participate in associate performance evaluations and make recommendations as needed.
• Prepare staff disciplinary reports and conduct follow-up investigation as needed, reporting findings to appropriate department. Prepare disciplinary action notices and conduct follow-up as required. Conduct disciplinary meetings with associates when needed.
• Monitor staff attendance and take proactive action when patterns of absenteeism are observed.
• Participate in department safety and maintain a safe work environment at all times. Report all unsafe equipment and acts to appropriate department.
• Handle special requests or projects and perform other duties as assigned.
• Ensure housekeeping office, storage and closets are clean, organized, well maintained and professional in appearance.
• Maintain visibility to the team, by maintaining an open- door policy .
• Clean and/or inspect guest rooms as needed.
• Ensure the details of the daily cleaning expectations are met, along with deep cleaning schedule of a fore mentioned rooms.

• 2+ years of progressive housekeeping management experience in a full-service hotel/luxury hotel/resort.
• Strong communication and customer service skills.
• Ability to work under pressure.
• Exceptional timekeeping and reliability.
• Strong time management skills, attention to detail , and high responsiveness.

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