Job Description

Excellent customer service ensures that guests return again and again. As this position is the very first introduction to the guest, it is essential that each and every guest be treated with great care to guarantee their happiness. Greet, walk and seat guests, manage reservations and flow of guests in Restaurant. Whether it is by telephone or in person, Hosts provide not only the first impression of the operation, but more importantly, the last impression as guests leave. The Host has the potential to make or break the guests service experience. This position pays $16.00/hour Responsibilities: * Greet Guests Seat guests at appropriate tables Take reservations Organize room for reservations and expected business Ensure all guest dining is taken care of Thank guests and provide a proper salutation Maintain knowledge of food and beverage items offered Assist other co-workers in serving guests Complete side-work assigned Complete any task or project given by Supervisor/Manager Impeccable attire and attitude at all time. Friendly, helpful and professional demeanor. Provide a SMILING positive first and last impression. Establish a first great impression when taking reservations. Follow rules and guidelines spontaneously. Ability to identify strengths & weaknesses of server staff. Communicate over the telephone in such a way that your smile is experienced Motto: You only get one chance at a positive first impression. Treat guests with appreciation and enthusiasm. Adherence to training guidelines. Aligning individual goals and company goals Set goals that focus on operational needs. Update duties before leaving. Cooperation & teamwork is helping whenever or wherever it is needed. Maintain two-way communications between staff and management. Follows through on projects & commitments to supervisor and team members. Arrive to work on time and ready. Company policy adherence. Time management - Use time effectively, accomplish all tasks of operational and company goals. Arrangement decision To accommodate guest requests without interfering with the operation Arrange phone reservations and seating. Maintain and update reservation book. Greet and Thank guests with a SMILE as they arrive and leave. Walk customers to table offer black napkins to guests with dark clothing Answer all general questions about restaurant. Handle employment inquiries and sales solicitation. Maintain cleanliness of front area and door. Communicate clearly and repeat reservations back to guests. Any reasonable request of management must be completed. Assist table set-up and preparation for next meal period Maintain complete property knowledge Assist guests with any request Insure overall cleanliness of work area and outlet Assist room service in order taking and cashier responsibilities when needed Able to effectively communicate verbally and written to guests and employees Some computer knowledge is preferred Adherence to Safety Guidelines: Equipment training & maintenance. Cleanliness. Facility maintenance. Awareness of First aid kit. Emergency center knowledge & location. Awareness of the Evacuation plan. Emergency phone numbers. Fire prevention equipment location & operation. Electrical box location & main shut-off. Office door locked at all times. Opening & closing guideline awareness. No unauthorized use of keys, security cards, security codes. Value & respect for company property. Sanitation guideline adherence. Active repair list update. Daily sidework in place and in use. Adherence to cleaning program. Preventative maintenance. THESE RULES ARE MANDATORY AND NON-NEGOTIABLE Be happy and make eye contact with all of our guests Offer the best items not the most expensive items. There should be nothing more nothing less on our tables at ALL times Re-fold or replace the napkin when the guests leaves his or her seat Open table is our best friend. Record guests notes EVERY SHIFT Read the table and give them what they want with finesse and style IF the phone is ringing, you need to answer it Promote our Chef, GM, our special events, our hotel and other outlets Walk our guests to the bathroom, never point Always step aside when the guest is approaching, smile and let them pass Any and all reasonable requests of management Qualifications:

• Basic mathematical skills Must understand Microsoft Windows Have good knowledge of computer systems Customer service skills 1. Flexibility under pressure 2. Patience 3. Good communication skills 4. Good decision-maker 1. Strict adherence to set arrival times is required due to customer access & reliance. 2. Position may include overtime 3. Flexible scheduling necessary based on business demands
• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Tags

Similar Jobs