Job Description

NameProviderPurposeExpiryTypeApplicationGatewayAffinity [x4]

which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Session cookie is used to detect errors on the website - this information is sent to the website's support staff in order to optimize the visitor's experience on the website.SessionHTMLIDEUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.1 year **Location:** Plano, Texas, United States **About this opportunity**

We are now looking for a Service Delivery Manager (SDM) that will provide technical service and support to our customers. This role will drive troubleshooting and resolve problems to stabilize and optimize Verizon 4G/5G Core and RAN network, supporting Verizon Headquarters.

The role requires interaction with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd-party suppliers, and local authorities.

As there are no distinct borders between the areas, the SDM will need to be flexible and master more than one area. The technical development is rapid, and you are continuously keeping your competence and skills up to date.

Working as a Verizon SDM will require a broad understanding within Telecom and Datacom. Covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment; both with colleagues internally as well as customers and suppliers to Ericsson.

****What you will do****

* Facilitate quality troubleshooting and resolution to technical issues raised by the customer

* These issues can be important, highly indepth problems that may span multiple platforms and technologies: IMS, 4G EPC, and 5G Core on bare metal and virtualized platforms

* Work/Coordinate closely with various teams/organizations within Ericsson and with 3rd party vendors to ensure we achieve the goal of providing fast, complete and quality solutions to customer requests

* Create presentation of roadmaps, KPI performance charts, outage reports, root cause analysis etc. to the customer at all levels of their organization

* Identify areas for improvement in ways of working for our support organization and suggest/implement improvements

* Build and expand personal technical expertise, stay on top of customer and market technology trends and developments

* Job role requires to be on call 24/7 on rotation basis to handle customer issues and/or Emergency incidents.

* Commitment to learning, mentoring, and cross skilling

****You will bring****

* In-depth knowledge of Wireless, Cellular, and Packet Core technologies

* Technical knowledge on IMS and EPC products (5+ years)

* Expertise in end-to-end network architecture which includes: IMS (MTAS, SBG, CSCF), 4G EPC (MME / EPG), 5G Core (PCC / PCG / SMF / UPF / AMF), CUPS, 3GPP standards

* Solid grasp of Cloud and Virtualization technologies: NFVI / VNF / VM and Containers / OpenStack / RHEL / Linux

* Excellent knowledge in Routing and Switching

* Extensive experiences from support services (5+ years)

* Proficiently represent Ericsson in customer environment with excellence!

* Ability to work and to make decisions independently and under time pressure

* Ability to describe technical issues in a concise and understandable manner

* Good argumentation skills

* Planning & organizational skills

* Delivering results & meeting customer expectations

* Ability to travel on short notice

* Excellent presentation & communication

* Working and collaborating with different teams

* Proficiency in English

* Bachelor of Science or Master of Science/equivalent

**Location: US; Plano, TX**

Here at Ericsson, our culture is built on over a century of tenacious decisions. With us, you will no longer be dreaming of what the future holds you will be redefining it. You wont develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

At Ericsson, youll have an outstanding opportunity! The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the worlds toughest problems. Youll be challenged, but you wont be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

****COVID-19 POLICY****

*The health, safety and well-being of our employees is our priority. Successful applicants will be required to disclose their vaccination status prior to employment. Except for those positions designated as 100% remote, successful applicants who did not provide the required proof of vaccination will be required to test weekly and wear masks at all Ericsson and customer facilities. This includes employees with medical or religious exemptions with testing as an accommodation. Compliance with government and customer requirements regarding vaccination may preclude unvaccinated applicants from employment for a particular job.*

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