Operations
**Service Delivery Manager**
Preston (PR4 0HF) / Home-Working
Service Delivery Manager Preston | Job ID: 2104 | Up to 45,000 per year
Role Details
We have an exciting opportunity for a **Service Delivery Manager** to join our team.
**Location: Preston (PR4 0HF), Home/Office Working**
**Salary: Up to 45,000, plus on-call allowance**
**Hours: 40 hours (Monday to Friday) + On-call**
**Service Delivery Manager ** The Role:
The ideal candidate for the role will be customer-focused, a team player and will have existing experience in service delivery and managing a team effectively.
The purpose of the role is to improve service delivery with high customer satisfaction as well as playing a key role in the effective operation of the Service Desk.
The role is a mix of home working and working from our Head Office.
**Service Delivery Manager ** Key Responsibilities:
* Monitor overall performance of services
* Collaborate with senior managers on account management and growth
* Work with the client and Service Desk to identify and manage service improvement activities
* Create reports for internal and external purposes on request
* Lead and manage regular service reviews with clients
* Own client call backs after project completion with appropriate management to ensure client satisfaction
* Responsible for the effective operation of the Service Desk, directly leading, mentoring, and supporting the Service Desk Leads where necessary
* Take responsibility of induction and training needs of new starters
* Handle any client complaints dealing with in a timely and professional manner
* Own major incidents with escalation to appropriate resolving team through to service restoration
**Service Delivery Manager ** You:
* The ability to build strong and professional relationships with key clients staff and internal colleagues
* Experience of service transition within organisations
* Strong verbal and written communication skills
* Ability to adapt to change and will take ownership & responsibility
* Must be able to work proactively and under pressure
* Excellent reporting skills with a keen eye for attention to detail
* Ability to deliver service-related presentations
* Confident in delivering training for internal staff
**Service Delivery Manager** Skills and Experience:
**Essential:**
* Minimum of 5 years progressive experience in an MSP environment
* Minimum of 3 years Management experience
* Full UK Driving Licence
**Desirable:**
* ITIL qualification
* Qualifications in IT discipline
* Implementation and / or working within ISO standards
**The comprehensive package of benefits we offer includes:**
* Competitive salary based on skills and experience
* 25 days holiday per year plus bank holidays
* Free home internet
* Spacious canteen area including healthy free snacks, drinks, and coffee machine
* Regular team social events including amazing Christmas parties and Family Fun days
* Remote/Homeworking
To submit your CV for this exciting **Service Delivery Manager** opportunity, please click Apply now.
**Role Contact**
**Speak to Natalie Day**
HR Manager
**Apply for Service Delivery Manager**
...experience into action? Vanguards College to Corporate Internship Program as part of the broader Data & Analytics Advanced Development Programs is an... ...concentration in data and analytics, statistics, math, computer science, or related technical subject matter required...
...has been servicing the North Philadelphia community since 1970. Financial Opportunity Centers (FOC) help low to moderate income families... ...and interconnected areas: employment services, financial coaching and access to income supports. Job Type: Full Time, Exempt...
...Company Overview Life Balance Transition partner with a leading Personal Development and Wealth Creation Education company marketing a range of online courses as well as live and virtual motivational events. We look for dynamic bold leaders with a knack for innovation...
...Draft solicitations for clients. Attend political, non-profit, advocacy, or labor union community organizing meetings and take notes. Make cold calls for donations on behalf of client fundraisers. Staff client events. Complete research assignments as needed....
...staple in the central Maine community since 1974. As Maine's largest nursing facility we offer assisted living, memory care, rehabilitation... ...staff members. Job Description Wages starting at $40.00 per hour with competitive shift differentials. Responsible for...