Job Description

Req ID: 304009

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Agent with Italian and English to join our team in casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco (MA).

Service Desk Agent with Italian and English

Remote, Morocco

Competitive Salary + Benefits

Role Overview

The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks, and peripherals using available technology. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities

• Identify issues, investigate root causes, and recommend solutions to reported problems

• Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
• Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
• May prepare help desk incident reports and assist in hardware and software evaluation
• Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Key Skills

• University education, preferably technical degree, or Microsoft certifications
• Up to two years’ experience and shows a good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
• Experience of providing remote IT support; Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
• Excellent communication and customer service skills; with the ability to handle stressful situations and deal professionally with customers
• Fluency in Italian and English Language
• Flexibility to work shifts if required

Benefits

Our people are the most critical component of our long-term success, and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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