Job Description

Our client is looking for smart, personable, and creative individuals interested in helping grow something unique in our markets. The ideal candidate will have in-depth knowledge of the ServiceNow platform and experience in web application development using JavaScript, HTML, CSS, and XML. As a senior consultant, you will mentor and develop junior staff, deliver quality services to our clients, and expand work under existing contracts.
 
We are currently looking for a ServiceNow Developer who will:

• • Perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow, and coordinate support and development efforts within the admin team.
  • Provide general support, administration, and maintenance of the ServiceNow platform and associated applications
  • Work closely with the ServiceNow functional team to build requested items and tasks using workflows to manage customer and fulfillment teams' processes.
  • Configure and improve core and custom applications by working closely with the ServiceNow functional team
  • Work directly with end users to resolve support issues within ServiceNow
  • Monitor health, usage, and overall compliance of ServiceNow and its applications
  • Develop systems integrations and process automation
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs, including advanced scripting of each of the above
  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
  • Configure and manage Discovery
  • Lead team in application and platform upgrades
  • Load, manipulate and maintain data between Service-now and other systems
  • Create ServiceNow reports and dashboards
    

• • Work independently, be a self-starter, and able to operate in a proactive way
  • Deliver excellent oral and written communication skills to both technical and non-technical audiences
  • Demonstrate strong analytical and problem-solving skills; logical thinker and intellectual curiosity

• • US Citizenship
  • Ability to pass a federal background check successfully and maintain eligibility for continued access authorizations, including periodic drug screenings, granted by such a successful background check
  • Bachelor’s degree
  • 3-5 years of ServiceNow development experience
  • Strong JavaScript, XML, and HTML skills and familiarity with LDAP, MS Active Directory and ADFS
  • Proven experience implementing and customizing a web-architected, n-tiered enterprise application
  • Proven experience implementing integrations of enterprise software systems
  • Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
  • Must be technically savvy and able to design and build applications that meet business goals and objectives
  • Excellent verbal and written communication skills; ability to communicate clean, organized and thorough information and data appropriate for the intended audience

• • Experience working in the government sector (local, state, or federal)
  • ServiceNow System Administrator / Developer certifications
  • Experience configuring ServiceNow Discovery
  • Strong knowledge and familiarity with ITSM processes
  • ITIL V4 Foundation Certification

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