Technical Support Specialist (Remote) Job at ACS Technologies, Florence, SC

ZDBMYUs4M29QcGlmVldqQyt5RkhkU0xSMXc9PQ==
  • ACS Technologies
  • Florence, SC

Job Description

Since 1978, ACS Technologies (“ACST”) has served the faith-based community, building software to help ministries lead with less stress and more accuracy. ACST enables churches to handle every vital area of their ministry from finances to relationships. We're now the leader in the industry but we've got more work to do, and we need the right talent on board to help with our mission of serving churches with tomorrow's technology.

As a Technical Support Specialist at ACS Technologies (“ACST”), you will join a staff of talented, enthusiastic, tech savvy customer service representatives that offer superior technical support to over 50,000 clients world-wide. You should be passionate about making a difference, and helping faith-based non-profit organizations.

Each Technical Support Specialist is a valued member of one or more teams supporting a wide range of software solutions. There are openings currently for our Protestant Support Team. The product that you'd be providing support for would be Realm. Team members are expected to provide excellent customer service utilizing the extensive training we provide & the experience you’ve accumulated to meet the Client’s needs. You should be able to quickly and accurately provide step-by-step instructions when clients call with “how-to” questions; and on the very next call, be able to troubleshoot a problem that has stumped a church’s IT staff – all while maintaining a patient & professional demeanor. The goal is for the client to say “WOW” when the interaction is complete.

You might be the right person if:

  • You love working with people. You love technology. You love troubleshooting and problem solving. You can’t believe there’s a job that allows you to do them all at the same time.

  • You have a strong customer service background.

  • You like to try out new technologies, and figuring out how they work.

  • You consider yourself a techie. Your friends consider you a techie.

  • You don’t mind working from home and communicating with teammates remotely.

  • Your friends and family call you when they break their computers.

  • You know if you hear someone talking about “the cloud”, they may not be referring to the fluffy white things in the sky.

  • You can name more than one Internet Browser and more than one Operating System.

  • You know what networking is and you access, copy and modify files on other computers on a network.

  • You have mad communication skills – written and oral.

  • Your knowledge of the PC is not limited to Word, Excel and Outlook, but you have pretty much mastered the entire Microsoft Office suite.

  • Knowledge and understanding of the Protestant church or church operations a plus

Why You Want to Work Here:

  • A starting hourly rate of $14.25 with opportunities for career advancement

  • Outstanding benefits package, including 6% 401(k) match

  • Free Wellness Clinic staffed by a Nurse Practitioner

  • A caring, friendly remote work environment

  • The opportunity to positively impact ministries

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

PI62776f0610ea-30492-35724797

Job Tags

Hourly pay,

Similar Jobs

NITELINES USA, INC

Certified Medical Assistant (CMA) Job at NITELINES USA, INC

NEEDED: Medical Assistant Services LOCATION: FCI/FPC located at Highway 72, West, Three Rivers, Texas 78071 SCHEDULE: 8 Hours per day, 5 days per week, excluding Federal Holidays, not to exceed 40 hours per week. HOURS: 6:00 AM 4:00 PM QUALIFICATION: ...

Osprey Management

Maintenance Manager Job at Osprey Management

 ...heard, and the value you provide is recognized through career advancement and financial opportunities. POSITION PURPOSE The Maintenance Manager is responsible for managing operations and seeking to maximize the financial value of an assigned mobile home community... 

EcoWay Voyagers

Remote Administrative Assistant/Customer Service Job at EcoWay Voyagers

 ...Job Title: Remote Administrative Assistant/Customer Service Company: EcoWay Voyagers Location: Remote Job Description: As a Remote Administrative Assistant/Customer Service at EcoWay Voyagers, you'll serve as the first point of contact for our clients, providing... 

EPAM Systems, Inc.

Senior Dynamics 365 F&O Consultant Job at EPAM Systems, Inc.

Senior Dynamics 365 F&O Consultant Description We are seeking the experienced Senior Dynamics 365 F&O Consultant with extensive knowledge...  ...to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to... 

Property Management, Inc.

Maintenance Technician Job at Property Management, Inc.

NOW HIRING IN HERSHEY, PA! Property Management, Inc. (PMI) has a rare opportunity for a motivated individual looking to join a growing company as an employee owner. PMI manages over $4 billion of real estate assets and has over 30,000 customers and 360 clients. We are...