Job Description

Job Title: Virtual Ticketing Agent - WFH

Job Type: Part-Time/Full-Time Available

Company Overview:

At Serenity Trails Travel Co, we specialize in providing comprehensive travel solutions tailored to meet the unique needs of corporate clients. As a leading travel agency, we are committed to delivering exceptional service and ensuring seamless travel experiences for our clients. If you're passionate about travel and customer service, join us on our mission to redefine corporate travel.

Position Summary:

Serenity Trails Travel Co is seeking a dedicated Remote Ticketing Agent to join our team. In this role, you'll play a key role in assisting with ticketing, travel coordination, and providing top-notch customer service to our corporate clients. If you have strong organizational skills, excellent communication abilities, and a passion for delivering exceptional service, we want you to be a part of our team.

Key Responsibilities:

• Serve as the primary point of contact for corporate clients, handling ticketing inquiries, reservations, and itinerary updates.
• Coordinate ticketing arrangements, including flights, accommodations, transportation, and meetings, ensuring seamless experiences for clients.
• Assist with scheduling appointments, meetings, and travel itineraries for corporate executives and team members.
• Provide personalized recommendations and advice to clients, offering insights and expertise to enhance their travel experiences.
• Liaise with travel partners and vendors to secure bookings, confirmations, and updates, maintaining clear communication and accuracy.
• Anticipate and address any issues or concerns that may arise during travel, providing prompt assistance and creative solutions to ensure client satisfaction.
• Maintain organized records of ticketing bookings, expenses, and client information, ensuring confidentiality and compliance with company policies.
• Collaborate with team members to support the overall success of the department and ensure a positive client experience.

Benefits:

• Competitive pay with opportunities for performance-based bonuses.
• Flexible work schedule with remote work options.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching contributions.
• Paid vacation, holidays, and sick leave.
• Opportunities for professional development and career advancement.
• Travel perks and discounts on vacation packages, accommodations, and more.
• Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences.

Qualifications:

• Previous experience in customer service, ticketing, travel coordination, or a related field is preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
• Proficiency in using office software and online reservation platforms.
• Passion for travel and a deep understanding of different destinations, cultures, and travel styles.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Flexibility to adapt to changing priorities and client needs.

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